Shipping Info

Shipping Process
All orders are shipped out of our San Francisco Design Studio. Orders placed Monday thru Friday (that are not listed as a PRE-ORDER) will normally ship within 1-3 business days since the order has been placed. Orders placed on Friday after 12:00 pm PST, Saturday, Sunday, or national holidays will ship with the next 2 business days. If any delays should occur, we will contact you by email. For items labeled as PRE-ORDER in the product's title, please review the item's description for the approximate ship date.

Tracking
You will receive an email with tracking information once the package has been shipped. If you don't receive your tracking information within 36 hours of making your order then please contact us at info@elevatecapes.com. Also, please allow at least 24 hours for the tracking to update. International orders are tracked only for their duration within the US. After the order has left the US, tracking will no longer show the location. We do not have any additional information about your package then what is posted on the USPS website. We are not not responsible for lost or stolen packages that USPS tracking has labeled as "delivered". If you would like to purchase insurance on your package, please send us a message prior to placing your order.

International Shipping
We offer a variety of shipping methods for international orders through USPS.  We can ship to virtually any place in the world (we'll keep you posted about galactic shipping as it becomes available.). Shipments to Canada typically take about 1 week once the order has left our studio. Shipments to countries like the UK and Australia can take up to to 4 weeks to arrive. You can also upgrade your shipping method if you need it sooner.

International Customs Fees
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to placing your order. We cannot mark your package as a gift, or a lower value... tis the law, sorry. 

Gifts
If your order is a gift and would like a gift receipt with no prices listed, please include this in your notes at checkout.